Cancellation and Refund Policy
Cancellation and Refund Policy – 2023
Scheduled Appointments
Please note that once you have booked an appointment with Intiomale and Company (Pty) Ltd, we have reserved time in our schedule exclusively for you. We will do our best to be on time for the meeting and expect the same from our clients. We will wait for up to 10 minutes for clients to join the meeting before considering them a no-show and ending the meeting.
If clients cancel their appointments less than 24 hours before they are scheduled to take place, they will not be eligible for a refund. To avoid this outcome, please provide notice of your desire to cancel or reschedule the appointment more than 24 hours prior to the appointment. You can cancel or reschedule appointments by using the links included in the event invitations or by emailing us.
Consulting Services
We create service deliverables based on the information our clients provide to us through the questionnaires attached to the service level agreement or subscription agreement we send them after receiving payment for the services. We start working on service deliverables as soon as the client submits the relevant questionnaires.
Therefore, please understand that once the questionnaire has been submitted, 1) no further changes can be made to the information used to create the service deliverable, 2) clients will be ineligible for a refund on any funds paid to Intiomale and Company (Pty) Ltd up to that point, and 3) any outstanding balances owed by the client to Intiomale and Company (Pty) Ltd for the service will become due upon delivery of the deliverable.
Refund Policy
In an unfortunate scenario, where the refund of a paid amount is claimed, Intiomale and Company (Pty) Ltd strict Refund Policy is given as below;
Intiomale and Company (Pty) Ltd is a services-based consulting firm and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting, and services. Any amount earned in its scope of services is not refundable unless expressly declared.
Management Fee and Consulting Fee is treated as advance payment and considered as earned against the time and services of the Consultant, except the termination of the agreement for cause where;
- If the premature termination is happening prior to rendering the full services, then a fair calculation will be made as per professional services rate along with any reimbursements and the portion of the unearned amount will be refunded to the Client.
- If the full scope of services is completed, the Client might not be eligible for any refund.
Any third-party payments including but not limited to investment amount, govt. / authority fee, third party payment, attorney fee, vendor payment is out of the scope of responsibility of Intiomale and Company (Pty) Ltd and any refund is subject to their independent policy without any prejudice of Intiomale and Company (Pty) Ltd.
Full refund will be issued in case of technical error such as double charging or any other cases where Intiomale and Company (Pty) Ltd are responsible.
A refund claim is acceptable in case of the inability or incompetency of service execution, and in which case a fair calculation of compensation against the time and efforts must be evaluated.
A refund will be issued through the Original Mode of Payment or via Bank Transfer or Check where it is not possible to refund via the original mode of payment.
Any success fee, referral fee, brokerage fee, commission, or repatriation once earned is not refundable.
In any particular service request, the refund policy stated and described in its service contract is considered as annex to this refund policy and is enforceable.
Any refund request should be made in written email / letter form stating the exact reason of Refund claim, which will immediately lead to suspension or termination of services.
Any refunds requested due to a customer error will be subject to a $550 administration charge, once approved.
Any refund, once approved, will be processed within 30-45 working days.
Contact Us
Intiomale and Company (Pty) Ltd
Company Registration Number: 2013/090920/07
7th Floor, Mandela Rhodes Place
Wale Street, City Centre
Cape Town
8001
